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Course Objectives
At the end of the Course, the participants should be able:
- To define a customer in the Corporate World and appreciating the role of customer care in Company growth.
- To distinguish between different types of customers and identifying qualitative and quantitative aspects of service internally and externally.
- Develop an awareness of factors that influence customer satisfaction and
Familiarize themselves with core values of customer care.
- To explain the importance of positive attitude and acquire Problem-Solving
and Decision-Making Techniques.
- To understand the role of interpersonal relations in your office and understand how to handle customer complaints both from within and outside the organization.
- To understand the role of Team Work in organizational growth.
- Develop Effective Communication skills in the Company.
- Time Management as an essential Managerial tool
- Stress Management
- Managing Finances at personal and Company Level.
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