Culture Change Management Workshop
Course Objectives: At the end of the course, participants will be able to:
Define a customer in the Corporate World and appreciate the role of customer care in Company growth
Distinguish between different types of customers and identify qualitative & quantitative aspects of service internally and externally
Develop an awareness of factors that influence customer satisfaction
Familiarize with core values of customer care
Explain the importance of a positive attitude and acquire problem-solving & decision-making techniques
Understand interpersonal relations in your office and handle customer complaints effectively
Understand the role of Team Work in organizational growth
Develop effective communication skills in the Company
Time Management as an essential managerial tool
Stress Management
Managing finances at personal and company level
Empowering Africa through Training
