Culture Change Management

Location : Suitable In house of Location of your Choice


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Course Objectives

At the end of the Course, the participants should be able:

  • To define a customer in the Corporate World and appreciating the role of customer care in Company growth.
  • To distinguish between different types of customers and identifying qualitative and quantitative aspects of service internally and externally.
  • Develop an awareness of factors that influence customer satisfaction and

Familiarize themselves with core values of customer care.

  • To explain the importance of positive attitude and acquire Problem-Solving

and Decision-Making Techniques.

  • To understand the role of interpersonal relations in your office and understand how to handle customer complaints both from within and outside the organization.
  • To understand the role of Team Work in organizational growth.
  • Develop Effective Communication skills in the Company.
  • Time Management as an essential Managerial tool
  • Stress Management
  • Managing Finances at personal and Company Level.

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